BALLR BALM contains natural cannabinoids like CBD and CBG, which can change color slightly over time once exposed to air. This is a normal and harmless result of oxidation. Since we don’t add any chemicals or preservatives to our formula, some natural color changes may occur—but rest assured, this does not affect the quality or effectiveness of the product.

We are committed to delivering high-quality products and ensuring customer satisfaction. If your product is damaged, defective, or doesn’t work as expected, we’re here to help!

Return & Credit Options

Return for a Refund or Replacement – If your item arrives damaged or isn’t working for you, you may return it for a full refund or exchange.

• Credit Option – In most cases, we can apply a credit for the purchase amount instead of a return.

How to Start a Return or Credit Request

Simply contact our Customer Service Team, and we’ll take care of the rest!

Try our product risk-free for 30 days! If you’re not completely satisfied with the quality and effectiveness, we’ll give you a full refund—no questions asked. Your satisfaction is our guarantee!